Support
Write to us. A person or an agent will read it.
support@galleyrender.com — first reply within four hours during the working day, US Eastern.
Before you write, the answer might be here
- Every error type, what causes it, and how to fix it
- Quickstart — from nothing to a PDF
- The template language
- Why a render came back
cached: true - Quotas, spend caps and the two 402s
What to include
The x-request-id header from the response, or the render id (rnd_…). Both are in every answer the API gives, and either one finds the exact request in our
logs. If it is a rendering problem, the template name and version and the payload that
produced it.
Other addresses
- Billing
- billing@galleyrender.com
- Partnerships
- partners@galleyrender.com
- Abuse and takedowns
- abuse@galleyrender.com
- Legal notices
- legal@galleyrender.com
Reporting a security problem
Write to security@galleyrender.com or, if that bounces, abuse@galleyrender.com. Please do not open a public issue. We will confirm receipt, and we will not take action against anyone who reports in good faith and does not access data that is not theirs.