Email we send
Short list, because there is not much of it. Galley sends two kinds of email and you can turn one of them off.
What we send
Section titled “What we send”Because you asked for it
Section titled “Because you asked for it”These go out whether or not you have unsubscribed, because each one is the answer to something you or your agent did. There is nothing to opt out of: stop asking and they stop.
| Message | When |
|---|---|
| Verify your email | create_account was called with your address. The link opens a page that shows who asked and a request code, and nothing happens until you confirm the request or say it wasn’t you |
Because you have an account
Section titled “Because you have an account”These are the lifecycle messages. Every one of them carries an unsubscribe link, and one click stops all of them.
| Message | When |
|---|---|
| Your key is live | The day you verify |
| Templates for the document you actually send | Day 1 |
| Give your assistant a render tool | Day 3 |
| What a plan gets you | Day 7, and only while you are on the free tier |
| Six tips, one idea each | Days 10, 14, 21, 28, 42 and 60, while you are on the free tier. What the library can do that you would not expect, how the product gets used, and the practical things — cache hits being free, connecting an assistant, webhooks |
| Thanks for upgrading. Here’s what changed | Once, if you start a paid plan. It replaces the rest of the tips |
| Still nothing rendered | 24 hours after a key was issued with no successful render |
| One free page or image left this month | One PDF page or image left of the month’s free allowance |
| This month’s free pages and images are used up | None left |
| Your card was declined | Stripe could not charge the card on a paid plan |
| Your templates are still here | 30 days with no render |
| Last note from us | 60 days with no render |
Three rules hold over all of it:
- One a day, at most. If two of these come due together, one goes and the other waits. There is no week where you get four of them.
- No discounts, ever. Nothing in our email is cheaper than what is on the Pricing page, nothing in it expires, and there is no code to ask for. Annual is two months free on every paid plan, and that is the whole offer.
- A message that stopped being true is not sent. The nudge to make a first render is dropped once you have made one; the day-7 note about plans is dropped once you are on one.
How to stop it
Section titled “How to stop it”Click Unsubscribe at the bottom of any lifecycle message. It is one click: no login, no confirmation step, no preference centre. The link works forever and never expires.
If your mail client shows its own unsubscribe button next to the sender name,
that works too — we send the List-Unsubscribe and List-Unsubscribe-Post
headers (RFC 8058), so a one-click
unsubscribe from Gmail or Outlook reaches us directly.
Unsubscribing stops lifecycle mail and nothing else. You still get a verification link when you ask for one, and a reply when you write to support.
If a link ever fails, write to support@galleyrender.com and we will take you off by hand.
Where it comes from
Section titled “Where it comes from”- Sender:
Galley Render <no-reply@galleyrender.com>. - Reply-to:
support@galleyrender.com, which is a real inbox a person reads. Replying to any of our email works. - Sent through Cloudflare Email Service from
galleyrender.com, with SPF, DKIM and DMARC on the domain andcf-bounce.galleyrender.comhandling bounces. - Every message opens with the same header: the Galley Render name, linked to this site, over a hairline rule. No banner image and nothing to load.
- Our postal address is at the bottom of the lifecycle messages, in the plain-text part and the HTML part: Galley Render, 220 N 2nd St, Unit 1B, Fernandina Beach, FL 32034. It is not on the transactional ones: a verification link, the note saying your key is live and a declined-card notice are not marketing, and CAN-SPAM does not ask for an address on them.
- No tracking pixel, no open tracking, no click tracking, no rewritten links. The links in our email are the links they say they are.
We keep a record of every message we tried to send — which message, to which account, and whether it went, was suppressed or was held back by the daily cap. That record is what lets us answer “did you email me, and why” truthfully. See Privacy for what else we store and for how long.